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π π Expertise that apply to the Customer Success role family.
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Every role within the CS family has the following expertise as a foundation: ****
Youβre able to...
Commercial Acumen
- Make decisions that balance customer impact with business feasibility.
- Drive revenue for the company through delivering customer value
- Keep a pulse on market activities and identify opportunities combined with a wider context of company goals and objectives
Data-informed and analytical
- Use data to inform and drive decision-making both internally and externally
- Use data to tell compelling stories that showcase the impact of Learnerbly to our clients
Role Expertise
- Customer Success Executive
- Senior Customer Success Manager
- Customer Success Manager