<aside> 💡 Good feedback isn’t about what you say, it’s about what other people hear.

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• *Only ever offer feedback if you are motivated by an intention to help.
• Creating a feedback culture takes a lot of effort and you’ll only get there with continued collective practice.
• Start with giving positive feedback (paint a picture of what's good) and by inviting constructive feedback (paint me a picture of what could be better).
• Make a habit of regularly inviting feedback from your team, every Friday lunch for example. You can set a calendar reminder.
• 90% of communication is nonverbal, so default to feedback in person (or video) and avoid written feedback unless you know that it’s their preference.
• Prepare beforehand.
• State your intent (to help) before you feedback.
• Don’t be parental or treat people as fragile, treat them as adults.
• Be frank and courageous.
• Keep the message delivery concise.
• Never criticise in public (it hurts!).
• When you receive it, say thank you! Appreciate that someone has been brave enough to give you feedback.
• Remember that feedback can be positive! (Do more of this).

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