<aside> 💡 Reminder: there is no one-size fits all approach, so we can’t copy & paste ways of working from another organisation. What works for one team may not be the right fit for yours, and the solution is for each team to discover through experimentation what works for them.

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<aside> 🧪 Sign up for the New Ways of Working Online Course to put the Playbook into practice.

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• [Conflict Responses workshop](https://toolbox.hyperisland.com/conflict-responses-reflection#:~:text=A workshop for a team,around conflict with a team.) | Hyper Island

  A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

• *Conflict Resolution process | Loomio

  At Loomio we want to do conflict well. We want tensions between team members to be generative, healthy and productive. We want a culture of robust debate, honesty, and care - all in service of our mission.

• *Conflict Resolution process | Enspiral

  Suggested steps to take to safely and appropriately resolve conflict and support mechanisms if you need additional input to help resolve the conflict.

• Non-Violent Communication Process one-pager | Marshall B Rosenberg

  An approach to communication-based on principles of nonviolence. It is not a technique to end disagreements, but rather a method designed to increase empathy and improve the quality of life of those who utilize the method and the people around them.

• *The DESC technique | Sharon & Gordon Bower; worksheet by Yale University

  During difficult conversations, when the stakes and emotions are high, defensiveness in others, when responding, may derail all of your best intentions. The DESC response is a tool used to decrease defensiveness in an assertive manner.

*Mark’s favourites.

<aside> ⚠️ *Warning: This is challenging and sometimes scary work! A little fear when experimenting is perfectly normal. It will sometimes feel like a new pair of shoes, writing with your left hand, or learning a new language - it takes time to master and feel comfortable.

So remember, it is impossible to get better and look good at the same time… allow yourself to be a beginner 😊*

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                                                     Credit to [<https://www.lizandmollie.com/>](<https://www.lizandmollie.com/>) for their wonderful images.

<aside> 🧪 Sign up for the New Ways of Working Online Course to put the Playbook into practice.

</aside>