<aside> 💡 Reminder: there is no one-size-fits-all approach, so we can’t copy and paste ways of working from another organisation. What works for one team may not be the right fit for yours, and the solution is for each team to discover, through experimentation, what works for them.

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<aside> 🧪 Sign up for the New Ways of Working Online Course to put the Playbook into practice.

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• ‘**Brain-friendly feedback’* | Feedback model

  There is a sea of feedback models out there and this one is probably my favourite. Use these clear steps to guide your feedback conversations to ensure that they’re ‘brain-friendly’ from a cognitive psychology perspective. By LeeAnn Renniger.

• *Feedback prep sheet | Feedback conversation planner

  Plan and deliver even the toughest feedback message well using this guide.

• **Feedback profiles for teams* | Template

  Gather your team and complete this together to share your and understand your colleague's preferences when receiving feedback. In under 30 minutes, you’ll have created a seriously helpful feedback resource for your team. By Mark Eddleston.

• **Principles of Effective Feedback** | Workshop

  The purpose of this exercise is for a group to discuss, define, and identify key principles of effective feedback. Participants discuss examples of effective and ineffective feedback in pairs, then the group works together to define “effective feedback”, and finally identify the principles that they will aim to work together by. By Hyper Island.

• **Situation, Behaviour, Impact** | Feedback model

  A super simple and effective model to help guide your feedback conversation. By The Center for Creative Leadership.

• **Nonviolent Communication (NVC)** | A better way of communicating with others

  This one-pager outlines how you can use the NVC process. By Marshall B. Rosenberg.

• Officevibe | Software

  Employee experience software with a feedback tool. Take the guessing game out of what your teams want and need by creating a safe place to exchange feedback and honest feelings, so that your people feel engaged and happy at work.

*Mark’s favourites.

<aside> ⚠️ *Warning: This is challenging and sometimes scary work! A little fear when experimenting is perfectly normal. It will sometimes feel like a new pair of shoes, writing with your left hand, or learning a new language - it takes time to master and feel comfortable.

So remember, it is impossible to get better and look good at the same time… allow yourself to be a beginner 😊*

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