<aside> 💡 Conflict can be a significant factor in inhibiting organisations. Conflict is also inevitable and commonplace, so we should upgrade our skills and learn to handle it with care. A ‘conflict engagement process’ can really help here - i.e. the set of agreements that a group makes about what to do when there is conflict.

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<aside> 🧪 Sign up for the New Ways of Working Online Course to put the Playbook into practice.

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