<aside> ๐ We are a fully-remote, asynchronous, international company. Our successful operation requires comprehensive and trustworthy knowledge, stored in a way that is easy to find and use.
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<aside> ๐ Documentation refers to anything written down in a place that other people can read, learn from, and further build upon. Also known as writing stuff down.
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<aside> ๐ข Documentation is maintained by departments or individuals as needed, with some knowledge bases managed by large teams. Team leaders or project managers will determine custodial relationships as needed.
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<aside> ๐ There are many places to store documentation (Google, Notion, Zendesk, Remote platform, etc). **Single Source of Truth or SSoT refers to the designation of one system as the primary location for our data. In our case, the Single Source of Truth is our Notion workspace.
Please note that though other software may offer the same features, weโve settled on Notion as the SSoT for documentation.
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<aside> ๐ Page owners ensure content is accurate and part of the current workflow (verification). Most pages in Notion will have an owner listed within the wiki header of the page.
Otherwise:
<aside> ๐ Next, learn about how to 2. How to Create and Manage Good Documentation
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1. Why Good Documentation is Important
2. How to Create and Manage Good Documentation